Refund & Exchange Policy
At Martlow.pk, we want you to have a delightful shopping experience with our handbags. To ensure your satisfaction, we offer a straightforward exchange policy.
- Eligibility for Exchange
1.1. Product Condition: We accept exchanges if our products are not same as shown in picture or if any defect.
1.2. Timeframe: Exchanges must be requested within 7 days from the date of delivery.
- Excluded Items
2.1. Personalized and Custom Orders: We do not accept exchanges if products are same as in picture without any defect.
- Exchange Process
3.1. Contact Us: To request an exchange, please contact our customer support team at martlowpk@gmail.com. Provide your order number and the reason for the exchange.
3.2. Approval: We will review your request and provide instructions for the exchange, including the return address.
3.3. Shipping: You are responsible for shipping the item back to us. We recommend using a trackable and insured shipping method.
3.4. Confirmation: Once we receive the item and verify its condition, we will process the exchange. You will be notified via email when the exchange is complete.
- Contact Us
If you have any questions or need assistance with our exchange policy, please feel free to reach out to us at martlowpk@gmail.com
We value your satisfaction and aim to make the exchange process as convenient as possible. Thank you for choosing martlow.pk for your shopping needs.